It’s so important for businesses to deliver what they promise. I was researching domain expiration information for a friend this morning and being a client of NetRegistry went to their site. They offer a IM (instant message) service where you can chat with a salesperson. Great idea! Doesn’t work. Responses took many minutes and my contact at NetRegistry ‘mbaker’ was obviously ‘mshangrahanasingh’. (see update below)

Here are the screen dumps of the chat – they don’t show the time stamps but the period from comment to reply was in each instance several minutes. That’s not instant. And particularly annoying when he was asking questions that I had already answered.

UPDATE @ 10:18 on 16/12/09

Just got this email as a response to my complaint to NetRegistry.

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Hi,

We don’t offer the service, hence the sales person had no idea about it.
Probably a better question to put through support rather than sales.

I’d also note we don’t outsource any sales, the entire team is based in our
Ultimo office about 15 meters from where I’m sitting, so perhaps remove your
rather offensive comment as to the name of the agent as it’s not correct.

Regards,
Brett Fenton
Chief Operating Officer
Netregistry Pty Ltd.

———-

I unreservedly apologise to ‘mshangrahanasingh’ for implying he is in anyway associated with NetRegistry.