Companies spend thousands and millions on making you love them. Carefully curating every nuanced association to ensure the impression ingrained into your memory perfectly aligns with your values, both conscious and subconscious.
So how do you think your potential or even worse current client or customer would feel when they discover that you think they are ‘muppets‘, ‘punters‘, ‘fatties‘ or ‘paupers‘?
Gasp, you wouldn’t dare say that out loud. Of course not, but might you name an email database list something similarly derogatory out of frustration or perverted humour. Or laziness. Never for a single moment imagining your hard-fought but not yet won customer would ever see you teeny little joke at their expense?
Well, it happens all the time. Check the whole URL of a website and you’ll be amazed at what some coders and designers think is hilarious. When unsubscribing from a Mail Chimp email list check the database name. You may have been subscribed to a company that really doesn’t appreciate your patronage very much at all.
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